1800-1881 mn

Frequently asked questions

1. Can I make withdrawal from State Bank, if I have a time deposit opened at Zoos Bank ?

   -Yes, you can, call 1899 and get more information.

2. Can I deposit money into my time deposit 1 month before the term of time deposit contract expires?

   -Yes, you can make deposit money any time.

3. If I have a savings account at branch of State Bank in Arkhangai province, can I close my account at any branch of State Bank?

   -No, you can’t. You have to go to the branch, where you opened an account to close it.

4. What should I do if I lost my savings book?

   -You should bring a receipt that certifies you made an announcement through newspapers, or TV regarding loss of your savings book along with your ID card to get a new savings book.  And you will pay 1000 ₮ for getting new saving book.

5. Can I extend contract of my time deposit through phone call?

   -It is impossible; you have to come to the branch, where you opened an account.

6. Can I use my Driver License to withdraw cash from my saving account?

   -No, only ID card is used for that.

7. Can other person bring my saving book to make withdrawal?

  -No, deposit holder should come personally. If deposit holder lives in other foreign country, a power of attorney should be secured from the Mongolian Embassy where deposit holder is currently residing. And  send it to a person who will make a withdrawal.

8. Can contract of term deposit be extended automatically?

   -If contract says expired time deposit will be automatically transferred into regular deposit account, you should come to any branch to extend a contract.

9. Do I need a savings book to make withdrawal from my savings account?

   -Yes, you have to have savings book.

10. If I make an USD deposit to my MNT account, will it be exchanged into MNT?

   -Yes, it will be calculated as current date exchange rate.

11. Term of time deposit contract has expired and deposit holder is in foreign country. What has to be done to extend the contract?

   -If the account has a joint account holder, he/she should come to the Bank to extend contract.

12. Can other person make a deposit into my account, how can I record that transaction in my savings book?

   -Yes, you can come to any branch to record recent transactions in your savings book.

13. If i withdraw cash from my time deposit, will interest rate be defaulted?

   -Yes, interest rate will be calculated as month 0.3% for MNT time deposit.

14. Can I change term of time deposit contract through phone call?

   -No, you have to come to the branch, where you opened the account.

15. Can name primary deposit holders’ name be changed to other person’s name?

   -Can’t, that savings account has to be closed and balance should be transferred to a new account.

For further information, please contact us at:
Customer information center: 1800-1881
Email address: contact@statebank.mn
Fax: 330595


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