1800-1881 mn

Frequently asked questions

1. To get a bank statement should I go to branch, where I opened an account?

- You can get a bank statement at any branch
- Or subscribing to e-banking service you can get a bank statement through internet

2.If I lost my ID card, what kind of documents should I bring to get cash from my bank account ?

- You can bring a Letter of reference regarding registration of ID card from General Authority for State Registration

3.Can I transfer my MNT account to USD account?

- No, You should open USD account.

4. Can I open an account for someone, who lives in foreign country?

- State Bank doesn’t open an account for first time customers using a power attorney, but you are able to get banking service using power of attorney after you have opened an account.

5. What kinds of document are needed if I want to add secondary signature to my account?

- Request of primary account holder
- Authorized signature form
- A copy of valid ID of secondary signature person

6. If I want to remove secondary signature from my account what kind of documents are needed?

- Request
- Banks’ form for authorized signature

7.Can I use a notarized copy of ID card to get a withdrawal from my account?

- You can’t, you should bring a letter of reference from General Authority for State Registration

1. To get a bank statement should I go to branch, where I opened an account?

- You can get a bank statement at any branch
- Or subscribing to e-banking service you can get a bank statement through internet

2.If I lost my ID card, what kind of documents should I bring to get cash from my bank account ?

- You can bring a Letter of reference regarding registration of ID card from General Authority for State Registration

3.Can I transfer my MNT account to USD account?

- No, You should open USD account.

4. Can I open an account for someone, who lives in foreign country?

- State Bank doesn’t open an account for first time customers using a power attorney, but you are able to get banking service using power of attorney after you have opened an account.

5. What kinds of document are needed if I want to add secondary signature to my account?

- Request of primary account holder
- Authorized signature form
- A copy of valid ID of secondary signature person

6. If I want to remove secondary signature from my account what kind of documents are needed?

- Request
- Banks’ form for authorized signature

7.Can I use a notarized copy of ID card to get a withdrawal from my account?

- You can’t, you should bring a letter of reference from General Authority for State Registration

1. To get a bank statement should I go to branch, where I opened an account?

- You can get a bank statement at any branch
- Or subscribing to e-banking service you can get a bank statement through internet

2.If I lost my ID card, what kind of documents should I bring to get cash from my bank account ?

- You can bring a Letter of reference regarding registration of ID card from General Authority for State Registration

3.Can I transfer my MNT account to USD account?

- No, You should open USD account.

4. Can I open an account for someone, who lives in foreign country?

- State Bank doesn’t open an account for first time customers using a power attorney, but you are able to get banking service using power of attorney after you have opened an account.

5. What kinds of document are needed if I want to add secondary signature to my account?

- Request of primary account holder
- Authorized signature form
- A copy of valid ID of secondary signature person

6. If I want to remove secondary signature from my account what kind of documents are needed?

- Request
- Banks’ form for authorized signature

7.Can I use a notarized copy of ID card to get a withdrawal from my account?

- You can’t, you should bring a letter of reference from General Authority for State Registration

For further information, please contact us at:
Customer information center: 1800-1881
Email address: contact@statebank.mn
Fax: 330595


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